Refund / Cancellation Guideline

Low Enrollment and/or Emergency Cancellation: 

Coastal Carolina CPR reserves the right to cancel classes at any time, due to low enrollment and/or any unforeseen events, such as an emergency that’s due to severe weather, instructor illness/injury, family emergencies etc… In those unlikely events, we will make every attempt to contact you. Participants in these courses will receive priority enrollment in the next available class, and be given the option to reschedule or receive a full refund.

Cancellation: If you have registered and paid for a training class, Coastal Carolina CPR reserves a seat for you. This guarantees that you have a reserved seat in the class and that you will receive your certification card once you complete the course in accordance with our eCard policy. If you must cancel your registration for any reason please contact us via email, info@coastalcprtraining.com with your request and explanation. Cancellations requested more than 48 hours prior to a scheduled class may receive a refund. Online courses, keycodes and URLs assigned to a student are non-refundable, non-returnable and non-transferable.

No-Show: If a registered student does not show up to their scheduled class forfeit registration fee. No-show students may reschedule for a different date, and will be responsible for the $20.00 rescheduling fee.

Rescheduling: If you registered and paid for a class, but can’t make that particular date or time, you may reschedule. Requests must be made in writing, and emailed to info@coastalcprtraining.com, for our documentation purposes. Please note – if you reschedule within 48 hours of your scheduled class, or after a missed class, a $20.00 rescheduling fee applies. If a student chooses not to reschedule their skills check, then their registration fee will be forfeited altogether.

Transfer Registration: At any time before a class begins a registered student may transfer their registration for a class or skills session to any other person at no additional charge. That intent, however, must be communicated to Coastal Carolina CPR in advance of the class. Online courses, keycodes and URLs assigned to a student are non-refundable, non-returnable and non-transferable.

ADA COMPLIANCE POLICIES

Americans with Disabilities Act (ADA) bars discrimination against persons with disabilities in places of public accommodation.  Although not a  place of public accommodation, we will attempt to adhere to the spirit of Title III by not discriminating against any patrons, clients, invitees or guests on the basis of real or perceived qualifying disabilities. Specifically:

-We will allow access to anyone seeking admission to a course (provided prerequisites are satisfied) regardless of real or perceived inability to participate in or pass the course.

-We will allow participants in every course to participate within the limits of their ability and learn as much as they can. For some people, certification may not be important. For those individuals, focus on helping them to learn as much as possible.

-If there is a need for accommodation, Coastal Carolina CPR will be happy to discuss any specific situation with the person in need to help accommodate them in any way possible in accordance with the ADA requirements.

-We will certify each participant who can meet course skill and knowledge testing objectives.

-We will use available resources to assist people with special needs.